Delivery & Returns

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DELIVERY

You will receive an Invoice/Delivery Note by Email when we despatch your order. This is also the RETURNS NOTE - please see returns below.

Some schools offer a free delivery service to their school. if this is available for your school, it will be shown as an option at the checkout. If you select this service, your package will be delivered to your school’s reception free of charge.  

You will normally receive your order according to your own school's delivery schedule shown on the uniform garment pages. 

Home Delivery & Charges

Delivery & Returns procedures vary from school to school.  Please click onto your school for specific information on delivery & returns.

We send all our packages for home delivery by Royal Mail Tracked for orders under £20, and by Courier for orders of £20 or over. If we need to send you more than one package, you will only pay once per order.

Orders are usually despatched within 3 working days but that can increase to 5 in busy periods. You will normally receive your goods within 4/6 working days from receipt of payment for courier deliveries, please allow a few more days for Royal Mail deliveries.

The courier will text or email you to confirm they have your parcel. You will then get a text/email the next day advising the delivery time slot. It is important that you respond to either of these if you are not going to be at home - you can then arrange to have the delivery on another day.

If you are not in on the delivery attempt your parcel may be left at a pick-up shop, see below.

Courier deliveries will be left at a local pick-up shop after an attempted delivery. Updates will be sent to you by email/text. Doing this is proven to be more successful as you can collect at your convenience and it also reduces the carbon footprint. After 7 days the delivery will be returned to us.

Failed & refused deliveries

If your delivery is left at a pick-up shop for collection. Reminders will be sent. If not collected the delivery will be returned to us and the courier charge of £17.44 for doing this, may be deducted from the refund you will receive.

If a delivery is refused the courier charge to return to us of £8.40 may be deducted from the refund you will receive.   

IF YOU CHOOSE TO HAVE YOUR PARCEL LEFT IN A SAFE PLACE, YOU DO SO AT YOUR OWN RISK. By instructing the courier to leave your parcel unattended in a designated safe place, you are accepting responsibility for its safety and security once it has been delivered there. This means we the seller, or the delivery company are not liable if the parcel is lost, stolen, or damaged after it has been placed in the designated safe location. 

RETURNS 

We do not operate an exchange service. Items may be returned direct to us for a refund of the product value provided they are returned, with the returns form mentioned below, unworn and in their original condition & packaging within 14 days from receipt of the goods. If your child is an overseas student, we will accept returns up to 14 days after collection from the school. Any items received back which are not in their original condition will not be eligible for a refund.  All refunds are made back to the card originally used to make the purchase usually within 14 days of receipt of your returned goods in the condition described above. In every despatch we include a Returns Information Form, which contains all of the information you need to manage your return. All items that are returned to us must be accompanied with the  Returns Form (which is also the Invoice/Delivery Note we emailed to you on despatch of your order), completed as appropriate. It is simple to complete and provides the warehouse with the bar codes to enable your return and refund to be processed efficiently. Without this the return process will be delayed and we pay the fulfilment warehouse an additional charge which may be taken from the refund we make. Please contact enquiries@schoolcoloursdirect.co.uk if you are unable to print the Returns Note. We do recommend you return items back via a recorded postal service of your choice. Please retain a proof of postage receipt as we cannot be held liable for any goods lost in transit to us. The items are your responsibility until they reach our warehouse. If your goods are lost in transit to our warehouse, a postage receipt will help you claim for your items via the company you returned them with.

Any replacements required must be ordered & paid for on a new order. Please contact us if you have a faulty item as you will need to return to a different address to that on the Returns Form.

You do not need to contact us to tell us you are returning items unless there has been a problem with your order. Please allow up to 14 days before contacting us about your return.

Our returns policy does not affect your statutory rights as consumer.